Returned products and right of withdrawal

Customer satisfaction constitutes a main interest for MDG Srl. Therefore, the Customer may exercise his or her right to withdraw not only according to the principles laid down by the prevailing laws and regulations when they are fully respected, but also taking advantage of other benefits and facilities established by the Company on the purpose. As a matter of fact, MDG Srl has provided for the costs for the return of the Products, delivered within Italy, to be borne by the Company itself. You just have to contact us by e-mail (ecommerce@mdgcold.com) and we will handle the organisation of the withdrawal of products, by courier, at the consigment address. Simple, easy and free. The Customer has the right to withdraw from the Contract stipulated with MDG Srl on the website www.mdgcold.com, with no penalty and without specifying the reason, within 30 working days starting from the day of the Products receipt.

Therefore, the Customer has the right to return the Products, bought in Italy, within thirty (30) days of their delivery, at the Company’s expense, provided that they have not even partly been used and the Company undertakes to refund the amounts already paid by the Customer as soon as possible, however within thirty (30) days starting from the date when it has received the goods sent back by the Customer.

The Customer will have to return to the Company the Products intact and which have not been used, even partly, in their original packaging and in their exterior package, carefully opened and then closed again, or else in a new packaging, realised by him/herself, suitable for transportation, closed and not opening, delivering them to an express courier within thirty (30) working days following their receipt. In this way, the return shipping costs will be borne exclusively by the Company.

The Customer undertakes to deliver the parcel, properly prepared, to the courier and to give the Company notice of having withdrawn, sending an e-mail to: ecommerce@mdgcold.com within the same 30-day time limit.

If the delivery of the Products has occurred out of the Italian territory, the costs required for the return of the purchased Products shall be borne by the Customer. For further information about how to return a Product, the Company encourages the Customer to contact it to the e-mail address: ecommerce@mdgcold.com.

If the withdrawal is exercised by the Customer, in accordance with the terms and arrangements described above, the Company undertakes to reimburse as soon as possible the amounts already paid by the Customer, by a credit to the credit card used to pay or through Paypal, however within a maximum of thirty (30) days from the date when the returned products have been received, in accordance with the arrangements described above. If the terms and methods for the exercise of the right to withdraw are not observed, the Customer will not be entitled to a refund of any amount already paid, but he/she may require the Products return, at his/her own expense, in the condition in which they have been delivered to the Company. The Company will contact the Customer, by e-mail, if his/her returned product will not be accepted for failure to comply with such conditions.

The Customer is aware of and acknowledges that he/she can not exercise the right of withdrawal, for lack of the essential condition of the Product integrity (packaging or its contents), in the event that the original wrapping, containing the purchased Product, is missing or damaged or if essential elements of the Product are missing.